Nov 6, 2025
Why do you have a Support team? What's it all for?
Jul 16, 2025
AI implementation metrics are all the rage. But they tell us nothing.
May 22, 2025
How do we show the value of Support? What does that even mean? Why are we doing this?
Apr 10, 2025
Leading through challenges - political, financial, social, personal - is difficult. Let's talk about it.
Jan 8, 2025
Taking time off from Support is easier said than done. How can you and your team relax and recharge when customers always need your help? Let's look at some options together.
Dec 10, 2024
Hey, Product and Engineering teams. You want some ideas on how to work more closely with your Customer Support teams. I've got some thoughts on that.
Dec 3, 2024
Here's a closer look into leveraging Docker's `ONBUILD` command to generate base abstractions.
Nov 14, 2024
In the field of software development, it's said that 'patterns emerge through practice.' The same is often true for our team workflows. So why do we let other people write our patterns for us?
Nov 7, 2024
Making support a profit center has its problems. We can mitigate them... but let's just not do it in the first place.
Oct 31, 2024
There. I said it. But it doesn't have to be a bad thing!